If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.The cost of shipping the item back to us is bared by the buyer and is not refundable cost. GamesRuslive will not be held responsible for the postage you(the buyer) decide to pay to ship back the item.You(The buyer) are responsible for shipping your own order and must provide tracking with your order in a timely manor when shipping the item back to us.Return labels are not offered by GamesRuslive.You(The buyer) are responsible for providing your own shipping label and proper packaging when returning items back to us.Failure to provide all contents of the order( accessories, manuals, cables, etc.) will result in a deduction of the refund due and/or a delay in receiving your refund.When returning orders back to GamesRuslive, you (the buyer), are responsible for the package contents and MUST make sure all original contents of the order are shipped back together.Any cost paid for upgraded shipping options are nonrefundable ex: (express shipping, standard shipping & express elite shipping).Restocking fees apply to all condition items being returned EX: (New, Like New, Preowned, New(Open Box).Restocking fees will be taken out of your portion of the refund.The restock fee applied will be no more than 22% of the purchase price. There will be a restocking fee assessed to all products being returned(When Applicable).*Please note: failure to contact us and receive a return authorization number and sending the item back without the correct information needed will result in your package being undelivered to us and will be sent back to you. Refunds will take can take up to 2-5 business days (after the refund has been approved and sent) to reach your bank account depending on your bank.
Please ship back the product within a timely manor in order to ensure a speedy refund and processing time.Fill out the return form provided with all the information requested including the RAN# provided by the customer service rep.
If you need to return an item, please send us an email at A representative will provide you with all the return information needed to make your return process as smooth as possible.*A 22% restocking fee will apply on all Preowned / New(Open Box) / Like New/ and NEW condition orders being returned. Types of returnable and nonreturnable items If you have NOT received a response to your email regarding your return, please don't worry, we still acknowledge the email time and will honor returns if emails are received within the appropriate return window time in accordance to the type of return you have.(Please refer to the information below) *Customer service emails are checked daily. Failure to do so will result in a delay in response time.
If you are having trouble reaching us by phone, please email us When emailing us for an RAN(Return Authorization Number) please include your full name and order number. *I mportant covid information: Due to the recent pandemic and its impact on small businesses, GamesRuslive has reduced phone support hours. *A 22% restocking fee will apply on all orders being returned.(When applicable)